Desktop Support

Join Us AS Desktop Support

Company: Shrive Technologies LLC

Job description: Job Description:Key Responsibilities to include but are not limited to:Deliver world-class IT support to onsite and remote end usersIndependently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 – 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as neededSetup and monitor high-priority executive meetings utilizing collaboration and AV servicesProvide smart hands support for network and voice servicesProvide recommendations regarding new technologies to better support all executives, and usersPerform regular walkthroughs to provide proactive support to high visible individualsActs as a resource for IT projects and initiatives in other functional areas as neededReceive and respond to incoming requests in a timely manner including occasional after-hours support.Follow set procedures for logging, reporting, and statistically monitoring desktop operationsPresent the facts transparently to promote collaborative solutionsJob Requirements:7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.A+ Certification or other similar Microsoft certifications a plusBasic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plusHands-on troubleshooting experience with the ability to perform under intense scrutinyWorking technical knowledge of current protocols, operating systems, and standardsStrong written and oral communication skills with a focus on executive level supportAnalytical and problem-solving abilities, with keen attention to detailSelf-motivated and directed, with the ability to effectively prioritize and executeExperience working in a team-oriented, collaborative environmentStrong customer-service orientation with a focus on customer satisfactionHighest degree of professionalism and integrityAbility to research and test new technologies and solutionsTime management and organizational skills

Expected salary:

Location: Waco, TX

Job date: Tue, 13 May 2025 22:28:02 GMT

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