Join Us AS Desktop Support
Company: ACS Consultancy Services
Job description: Job Title: Desktop Support (US Citizens Only)
Location: RemoteWe are currently seeking candidates who meet the following qualifications: Key Responsibilities:
- Provide frontline support for desktops, laptops, printers, and other peripheral devices.
- Diagnose and resolve hardware and software issues, escalating complex problems to higher-level support when necessary.
- Perform system updates, installations, and configurations as required.
- Respond to and resolve help desk tickets, email, or phone requests efficiently.
- Provide training and guidance to users on system functionality, software tools, and security best practices.
- Ensure a positive end-user experience by maintaining professionalism and clear communication.
- Monitor and maintain equipment to ensure functionality and compliance with company standards.
- Perform routine maintenance, including updates, patches, and hardware replacement.
- Assist in deploying new hardware or software during upgrades or rollouts.
- Ensure antivirus, firewalls, and security software are up-to-date and functional.
- Implement and enforce IT policies and procedures, including data backup and access controls.
- Maintain accurate records of assets, inventory, and technical documentation.
- Document troubleshooting steps and resolutions for future reference.
Qualifications & Skills:
- Associate or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience in desktop support or a similar technical support role.
- Proficiency with operating systems (Windows, macOS, Linux) and common software applications (MS Office, VPNs, etc.).
- Experience with Active Directory, network troubleshooting, and remote support tools.
- Strong analytical, problem-solving, and time management skills.
- Excellent communication and customer service abilities.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Desktop Support Technician (MCDST).
- Experience with enterprise-level tools like SCCM, JAMF, or equivalent.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications, please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Expected salary:
Location: Albany, NY
Job date: Sat, 14 Dec 2024 23:38:36 GMT
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