Join Us AS Desktop Support
Company: Synergis HR
Job description: Desktop Support SpecialistBirmingham, AL-onsiteW2 contract, Full benefitsA Desktop Support Specialist is responsible for providing technical assistance and support to business partners, ensuring smooth operation of desktop systems and related hardware/software. They diagnose and resolve issues related to operating systems, applications, and network connectivity, offering both on-site and remote support. This role involves troubleshooting problems, maintaining and updating systems, and assisting with the installation and configuration of new technology. The specialist will also collaborate with other IT teams to address complex technical challenges and ensure timely resolution of support requests.Education
- Two-year degree in a Technology-related field or equivalent military and/or work experience is required
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field is preferred
Major Responsibilities
- Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities
- Partner with the business and other TO departments for incident and problem resolution
- Provide specialized dedicated technical support as requested by business partners
- Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively
- Provide technical support during project implementations
- Build effective relationships with key business partners and provide outstanding customer service
- Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team
- Consult with business partners to ensure a full understanding of technology costs of TO products and services (for budgeting and billing purposes)
- Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations
- Stay abreast of emerging hardware and software technologies
Knowledge, Skills and Abilities
- Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems
- Demonstrated ability to build strong relationships with business partners, vendors and other TO organizations
- Developed effective working relationships with all levels of employees
- Customer service focused with the ability to deliver on commitments and deadlines
- Demonstrated oral and written communication skills
- Proficient knowledge and understanding of existing and emerging information technologies
- Knowledge and ability to coordinate work across all functions in TO and share best practices within business units, across business units, and within Southern Company to maximize value and provide consistency in TO operations to customers
- Ability to learn the business of the partners you support and their local technical environment
- Ability to manage small, local projects using proven concepts to apply technology to business problems
- Excellent troubleshooting and problem-solving skills
- Excellent analytical skills
- Proficient knowledge and experience with PC hardware repair
- Duties may involve stooping, kneeling, crawling and reaching to install and check computer installations and cabling
- Perform all other related duties and tasks as assigned
- Ability to lift and move computer equipment weighing up to 40 pounds
Behavioral Attributes
- Behavior consistent with our client’s philosophy – Safety First, Unquestionable Trust, Superior Performance, and Total Commitment
- Must be proactive, highly motivated, and self-directed
- Proficient organizational skills and strong customer service orientation
- Ability to simultaneously manage multiple projects and tasks
- Must be able to build solid relationships with business partners and work effectively in a dispersed team environment
- Provide specialized dedicated technical support as requested/needed
- Partner with Deskside Technicians, Planning Analysts, Data and Voice Engineers/Support and other Technology business units
- Seek opportunities to learn and transfer knowledge to others
- Ability to prioritize work and complete assignments with some direction
- Follows safe work practices
The hourly pay rate range for this position is $22-$25/hour (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. *Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.For immediate consideration, please forward your resume to mgreen@synergishr.comIf you require assistance or an accommodation in the application or employment process, please contact us at mgreen@synergishr.com.Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.
Expected salary: $22 – 25 per hour
Location: Birmingham, AL
Job date: Tue, 26 Nov 2024 05:05:41 GMT
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