Join Us AS Desktop Support
Company: Robert Half
Job description: Job Description:Key Responsibilities:
- Technical Support: Provide front-line technical support for desktop, laptop, and peripheral issues, including installation, configuration, and maintenance.
- Troubleshooting: Diagnose and resolve hardware, software, and network-related issues. Perform root cause analysis to prevent recurring problems.
- System Installation and Configuration: Install, configure, and upgrade operating systems, applications, and hardware components on user devices.
- User Account Management: Assist in creating, modifying, and managing user accounts and permissions within various systems.
- Incident Management: Record and track support requests and incidents using the company’s ticketing system, ensuring timely resolution and communication with end-users.
- Peripheral Support: Set up and troubleshoot printers, scanners, and other peripheral devices. Ensure all devices are connected and functioning properly.
- Software Deployment: Manage software deployments, updates, and patches. Ensure that all systems are compliant with company policies and security standards.
- Remote Support: Provide remote desktop support for offsite users, ensuring consistent and reliable access to company resources.
- User Training: Provide basic training and support to users on software applications, new hardware, and IT policies.
- Documentation: Maintain up-to-date documentation of system configurations, processes, and procedures. Document all support activities and resolutions.
- Inventory Management: Manage the inventory of IT assets, including tracking equipment and software licenses.
Requirements:
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or a related field preferred.
- Experience: 2-4 years of experience in desktop support or a similar IT support role.
- Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, Active Directory, and basic networking concepts.
- Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant certifications are a plus.
- Communication: Strong verbal and written communication skills with a customer-focused attitude.
- Problem-Solving: Excellent troubleshooting and problem-solving abilities, with attention to detail.
- Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Expected salary: $22 – 26 per hour
Location: Memphis, TN
Job date: Thu, 05 Sep 2024 00:47:34 GMT
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