Join Us AS Desktop Support
Company: Saransh Inc
Job description: Role: Desktop SupportLocation: Liberty St, New York, NY 10005Rate: /HR on W2 All inclusiveNote: Need strong hands-on Mac os Exp. along with Windows 10,11.Mandatory Skills: Desktop Support, IT Support, End User ComputingRequired : 1+year experienceJob Description
The Support Analyst will provide support to End Users on a variety of computing issues.
Job Responsibilities and Functions Diagnose, resolve, and follow-up on issues relating to various user computing issues Provide technical support by phone, remote access, deskside, or site visits as required New hire device setup/Imaging
Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance
Device inventory management Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools VPN troubleshooting/connectivity Mobile Device Support Follow client Compliance standardsQualifications:1+ year(s) relevant technical field experience Windows 10 support experience
Prior Help Desk experience Prior ticketing system experience, such as ServiceNow Ability to write clear, concise documentation Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must
Expected salary:
Location: New York City, NY
Job date: Sat, 31 Aug 2024 22:13:38 GMT
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