Join Us AS Desktop Support
Company: Apar Technologies
Job description: Title: Desktop SupportLocation: Should be ok to travel between Mahwah, NJ/Clifton NY and NYJob Type: ContractMust speak SpanishTiming: 7 AM 8 PM any 9 hours
- Local service support for Windows & MAC – laptops, desktops, PCs, and etc.
- Onsite service for routine work performed on customer’s computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
- Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
- Onsite maintenance and support of customer’s printers (HP, Cannon, Xerox, Zebra, Sato, handheld label printers etc.,), which includes consumables replacement and troubleshooting for fixing print Issues
- Coordinate with Engineering team to ensure incidents are resolved according to service level targets
- Perform final checks prior to closing incidents:
- User confirmation that service has been restored
- User satisfaction survey
- Confirmation of correct incident categorization for Problem Management
- Confirmation of sufficient resolution detail for Problem Management
- Assessment of any required changes to Configuration Management System
- Update the Knowledge base
- Proactive maintenance
- Service requests
- Device incident management
- Process support
- Management of the service, team management and production of statistics
- Remote Hands Services
- Special support during Sales Period
- Out of support service hours
- Other tasks as assigned by the Movate or Customer side supervisor
Expected salary:
Location: Mahwah, NJ
Job date: Wed, 27 Aug 2025 22:26:43 GMT
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