Desktop Support

Join Us AS Desktop Support

Company: Siri InfoSolutions

Job description: HiHope you are doing well !!!Title: Desktop Support L2 Tech SupportLocation: NYC, NY OnsiteLong Term ContractProvide break/fix support for desktops, laptops, and peripheralsRe-image devices and reinstall/configure applications as neededTroubleshoot Windows OS, hardware, and enterprise applicationsCoordinate with third-party vendors for escalations and hardware replacementsDocument issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations?Provide onsite and remote technical assistance to End Users.Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by supportProvide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.Good understanding of O365 and related support activitiesGood understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall?Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool?Experience of working within SLAs and ITIL processesEffective written and verbal communication skillsVery strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.Siri Info Solutions IncPh : 8484559397Disclaimer:We respect your online privacy. If you would like to be removed from our mailing list please reply with “Remove” in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce.Note : Any resume submitted by Fusionplus is presented with the understanding that the candidate is being considered for your direct end-client (end-client is the company where the work will be performed). If there is any other company involved between the end-client and your company, please do not submit this resume without our written approval. If you submit the resume to another third party, Fusion Plus reserves the right to work with the third party directly.

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Location: New York City, NY

Job date: Fri, 18 Jul 2025 22:32:41 GMT

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