Join Us AS Desktop Support
Company: Marencor
Job description: CONTRACT OVERVIEW
- ROLE TITLE: Desktop Support IV
- START / END: 07/01/2025 to 06/30/2026, with a reasonable possibility of a multi-year extension.
- Location: Madison WI
REQUIRED SKILLS: (Need Majority; 2+ Years)
- 2 years of experience in remote troubleshooting
- 2 years of experience in customer service and user interaction during device setup
- 2 years of experience with imaging devices
NICE TO HAVE SKILLS:
- AV integration experience
- Ability to work independently in a team environment
- Ability to meet deadlines
- Ability to multitask and manage workday efficiently
INTERVIEW PROCESS:
- In-person interview required
EQUIPMENT:
- No specific equipment details provided; however, the technician may be offered a state vehicle for travel to other DOC facilities if they maintain a good driving record.
DESCRIPTION OF ROLE:The Department requires Desktop Support staff to maintain a working knowledge of internal computer systems. The technician will be responsible for repairing and maintaining thousands of desktops, laptops, and other PC devices. Responsibilities include:
- Installing new PCs and laptops to replace end-of-life cycle equipment
- Maintaining inventory and properly disposing of outdated equipment by recycling according to policies
- Maintaining and closing work orders in the ticketing system
- Receiving oversight from the Field Tech Manager to ensure that policy, procedure, and methodology are followed
This position is focused on desktop troubleshooting and customer service. The ideal candidate will have strong technical skills as well as the ability to interact with end users.Travel occurs about once every few weeks.Travel compensation includes:
- $0.51 per mile reimbursement
- Hourly wage for travel time
- Option to drive a state vehicle (if the candidate has a good driving record)
- When working at CO, they are not paid for mileage and travel time.
Work schedule options include:
- 4 ten-hour days with Fridays off
- 5 eight-hour days
- 9 days of 9 hours over two weeks with one Friday off per period
Physical requirements:
- Ability to carry up to 50 pounds
- Ability to stand for up to 8 hours (may not be required daily)
Expected salary:
Location: USA
Job date: Sat, 31 May 2025 22:18:28 GMT
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