Join Us AS Desktop Services Help Desk Representative I
Company: ConsultNet
Job description: Desktop Services Help Desk Representative I
12-month contract to hire
Birmingham, AL, Charlotte, NC, Salt Lake City, UT (Hybrid, onsite 3 days per week)
Pay Range: $20.00 – $25.00per hr.We are looking for a Desktop Services Help Desk Representative who applies the understanding and knowledge of information systems products and services to assist internal users.
The shifts could be 6am-3pm, 7am-4pm, 8am-5pm, or 10am-7pm CT. You would also work some Saturday mornings on rotation (7am-12pm CT), approx. once every 10 weeks. Primary locations – Birmingham, Charlotte or Salt Lake CityRESPONSIBILITIES
- Identifies, investigates, and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems
- Answers incoming calls and inputs information into the ticket tracking software
- Refers more complex problems to the Level II analyst
Required Skills:
- High School Diploma or GED and technical training
- Two (2) years of personal computer troubleshooting and problem resolution or field and remote technical support experience
- Relevant college coursework and certifications
- Previous experience with the company or financial banking software
- Certified Help Desk Professional (CHDP)
- Microsoft 365 Certified: Fundamentals Certification
- Proficient in current Windows operating system, web browsers, ServiceNow, Active Directory, PCOMM, TCP/IP, LAN/WAN and Microsoft/O365
- Strong analytical skills
- Provides timely problem resolution
- Excellent verbal and written communication skills, good organizational skills, and the ability to multi-task
- Ability to work under limited supervision
- Basic understanding of telecommunications, network and desktop functions, and strong customer service background
Expected salary: $20 – 25 per hour
Location: Birmingham, AL
Job date: Thu, 24 Jul 2025 04:08:13 GMT
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