Join Us AS Desktop/Network Support
Company: US Tech Solutions
Job description: Job Role: Desktop/Network Support
Location: 5 days onsite – Phoenix, AZ (85016)
Duration: 6 months with possible extension or possible FTE Conversion
Contract Type: W2
Shift: MST, 8 AM – 5 PM
Travel : Southern AZ and Central AZ traveling to branches and back office
OT: possibility of OT and weekends with approvalJob description:Roles and Responsibilities:
- Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
- Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
- Engages and assists vendors for technology implementations and resolving issues.
- Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
- Resolves incidents and fulfills requests in accordance with knowledge documentation.
- Serves as a mentor while coaching team members and leading knowledge sharing initiatives.
Must Have Technical Skills:
Network Hardware and cabling
End user support
Remote Desktop
Ticketing Software/ITSM (IT Service Management Software)
Network Rack & Stack
Cabling/Terminating/Tracing/Testing
Ergonomics/Able to lift 50 lbsFlex Skills/Nice to Have:
*Customer Service
Amiable personality
Written and verbal communication skills
Professional conduct/appearanceEducation/Certifications:
CompTIA
Experience more important than specialized educationRole Differentiator: Willingness to adopt Bank’s values, our motto, our values, team cultureInterview Process:
2 Rounds/Teams or In Person
1 with Coordinators and Managers
2 with Regional Manager
Expected salary:
Location: Phoenix, AZ
Job date: Sat, 28 Dec 2024 03:08:44 GMT
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