Join Us AS Desktop level ll Support (Veterinary industry experience Mandatory)
Company: Steinemann Inc.
Job description: Job Description Title: Services Technician llMUST HAVE VETERINARY INDUSTRY EXPERIENCEThe Professional Services Technician II is a primary resource for project tickets, tasks and professional servicesresponsibilities. As such, they are primary resource for the delivery of project related support and scheduledonsite requests such as desktop deployments and other line of business application upgrades and needs. TheProfessional Services Technician II will also provide continual improvement of processes and standards toprovide a consistent client experience.Summary of essential job functionsThis position requires technical skills to be able to troubleshoot and resolve at least Tier 2 type of requests. (PCSupport, Desktop Migrations, Intermediate Networking). Most importantly this position requires excellentcustomer service and communication skills. The primary responsibly of this role will be Desktop Deploymentsand Migrations with other professional services tickets and tasks as assigned.The qualified candidate MUST have the ability to communicate to clients and co-workers at technical and non-technical levels. Ideal candidate is self-directed, innovative, organized, flexible, and has the ability to maintainhigh quality standards.
- Build and maintain a reference-able customer relationship. Exhibits a sense of urgency in providing
quality service to clients and setting and managing customer expectations.
- Coordination of remote and onsite service via phone, email, web and chat.
- Be available for regular travel, including onsite visits to client practices to complete projects.
- Responsible for projects including, but not limited to: Email migrations, network refreshes, greenfield
deployments, desktop deployments for bulk orders, server projects, onboarding documentation, someproactive project work as needed, some ad hoc post-assessment projects as assigned.
- Serve as escalation point for the Support Desk, especially on tickets that pertain to post-deployment
support or require review of network gear configurations.
- Triage technical support requests related to project work and prioritize response for technical resources
and ability to develop resolution plan.
- Documenting time via tickets and tasks in real time and reporting of key metrics to senior staff as
required.
- Ensure all documentation is kept up to date with any new and relevant information for future support
requests when performing any professional services task
- Highly organized individual that proactively schedules client follow-up requests to assure their full
satisfaction in professional services prior to ticket/task close out.
- Keep abreast of (new) product functionality – strive to become a product expert with the product
solutions I.T. Guru recommends and implementsMinimum requirements
- Associate’s degree in related field or working towards this goal.
- Equivalent combination of education and experience accepted.
- Microsoft Certified Professional Certification preferred. A+ and Network+ preferred.
- Knowledge of networking fundamentals, ISP Services i.e. DNS/MAIL/HTTP
- Experience with firewalls, routers, switches, and Microsoft PC/Server products.
- Must possess good hardware, networking and PC operating system troubleshooting skills.
- Ability to rapidly learn and implement new technologies outside of base skill set.
- Must possess excellent oral and written communication skills
Expected salary: $70000 – 90000 per year
Location: Orlando, FL
Job date: Sat, 28 Sep 2024 22:58:49 GMT
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