Join Us AS Desktop Engineer and Systems Analyst
Company: Aspen Aerogels
Job description: Description :Aspen is a technology leader in sustainability and electrification solutions. The Company’s aerogel technology enables its customers and partners to achieve their own objectives around the global megatrends of resource efficiency, e-mobility, and clean energy. Aspen’s PyroThin® products enable solutions to thermal runaway challenges within the electric vehicle (“EV”) market. Aspen Battery Materials, the Company’s carbon aerogel initiative, seeks to increase the performance of lithium-ion battery cells to enable EV manufacturers to extend the driving range and reduce the cost of EVs. The Company’s Cryogel® and Pyrogel® products are valued by the world’s largest energy infrastructure companies. Aspen’s strategy is to partner with world-class industry leaders to leverage its Aerogel Technology Platform® into additional high-value markets. Aspen is headquartered in Northborough, Mass.Working with the Director, IT Infrastructure and the Systems Administrator, the Desktop Support/Systems Analyst will administer existing desktop and lifecycle management and will assist with the oversight of the server infrastructure. Exceptional customer service and communication skills are essential. This role supports multiple professional levels with competing needs and therefore, demands a skillset to instantly analyze critical resolution path priorities which balancing and delivering the current needs of the IT team. This person must be able to multi-task, re-prioritize and manage a fast-changing environment and must be able to thrive in a team-oriented atmosphere while demonstrating integrity, maturity and a constructive approach to challenges. The candidate will also perform other tasks and responsibilities assigned including working after business hours and on weekends.DUTIES AND RESPONSIBILITIES:
- Support VMware virtual Infrastructure storage and network systems
- Support on-premise and cloud business applications
- Assist with defining, procurement, and implementation systems consistent with business policies and guidelines.
- Microsoft InTune management for PC and iOS device management
- Develop and maintain relationships with vendors and support partners in supporting plant operations.
- Identify, research and resolve Help Desk tickets in an efficient and timely manner
- Respond to telephone calls, instant messages, and email for technical requests
- Document, track and monitor all issues to ensure a timely resolution
- Support, monitor, test and troubleshoot hardware and software problems
- Assist end users in A/V needs for meetings and presentations
- Maintain rotation of backup media and co-ordination of offsite storage with Aspen’s storage vendor
- Maintain all facets of the end user machines through system imaging, patching of and software deployment using Aspen’s administration system
- Maintain, improve and organize the IT team’s administration system through documentation, asset tracking and ticket closure
- Take leadership in finding new ways to support end users by suggesting improved processes, new IT toolsets and educating end users
- Assist with day-to-day operational tasks
- Create and maintain process documents as needed
- Assist with departmental cross training
- Performs other related duties as assigned by management.
- Adopt and follow Aspen’s core values of Safety, Quality, Integrity, Teamwork, Customer and Innovation on both a personal and professional level.
QUALIFICATIONS:
- Associate’s Degree (AA) or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
- 5+ minimum managing large scale IT – providing desktop support and systems analyst admin type role (on-premise and remote) with a Microsoft desktop and server infrastructure
- 3+ years prior experience in manufacturing environment preferred
- Certificates, licenses and registrations preferred: CompTIA Network+ preferred
- Computer skills required:
- Other skills required:
- Experience troubleshooting and working with windows and IOS based operating systems in a multi-functional, multi-location environment
- Experience with windows server administration and support of an active directory environment
- Networking experience including wireless networks and access points and client side supporting hardware for wireless networks
- Experience with Microsoft Office 365, Outlook, and other desktop applications
- Experience troubleshooting print and imaging devices for Mac/PC based end users
- Proactively working with Systems Administrator providing clear documentation and details of steps taken to resolve in a timely manner
- Communicate effectively with end users throughout the process of troubleshooting and ticket resolution as well as provide guidance on best use of technology as it pertains to enforcing IT Policy and Procedures
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Frequently required to stand
- Frequently required to walk
- Occasionally required to sit
- Frequently required to utilize hand and finger dexterity
- Occasionally required to climb, balance, bend, stoop, kneel or crawl
- Occasionally exposed to wet and/or humid conditions (non-weather)
- Occasionally works near moving mechanical parts
- Occasionally works around fumes, airborne particles, or toxic chemicals
- Occasionally exposed to outside weather conditions
- Occasionally exposed to extreme heat or cold (non-weather)
- The employee must occasionally lift and/or move more than __5lbs__ pounds / frequently lift and/or move up to __20lbs_ pounds / continually lift and/or move up to __20lbs__ pounds.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PERKS OF JOINING OUR TEAM!Aspen is committed to offering a comprehensive benefits package, a positive and productive work environment, encouraged work/life and family balance, and opportunities for growth and development, in a culture that is focused on inclusion, sustainability, and working together to solve the world’s toughest challenges.Aspen is proud to offer a competitive benefits package including Medical, Dental, Vision, Tuition Reimbursement, Paid Holidays, Sick Time, and PTO. In addition, we also offer Fitness Reimbursement, a 401k Employer Match, Life and Disability Insurance, and other benefits.Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: .Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to or call and leave a voice message at (508) 466-3111 and let us know the nature of your request and your contact information and we will return your message.
Expected salary:
Location: Marlborough, MA
Job date: Sun, 08 Dec 2024 05:12:26 GMT
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