Join Us AS Desktop Engineer
Company: ACS Consultancy Services
Job description: Job Title: Desktop Engineer(US Citizens only)Location: RemoteWe are currently seeking candidates who meet the following qualifications:Responsibilities:
- Provide day-to-day technical support for desktop hardware, operating systems (Windows/Mac), software applications, and peripheral devices.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other end-user devices.
- Respond to service requests and incidents via ticketing system, phone, and email, ensuring timely resolution and minimal disruption to users.
- Assist with system imaging, software deployment, and patch management processes.
- Maintain and update user documentation and knowledge base articles for troubleshooting.
- Collaborate with other IT teams to implement IT projects and initiatives.
- Assist in maintaining inventory of hardware and software assets.
- Ensure compliance with IT security policies and best practices.
Qualifications:
- Proven experience as a Desktop Engineer, IT Support Specialist, or similar role.
- Strong knowledge of Windows and Mac OS environments, including installation, configuration, and troubleshooting.
- Experience with desktop hardware, software, networking, and peripheral devices.
- Experience in Active Directory, Group Policy, and Microsoft Office Suite.
- Experience with remote desktop management tools and ticketing systems (e.g., ServiceNow, Jira).
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work well independently and in a team environment.
- IT certifications such as CompTIA A+, MCSA, or similar are a plus.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications, please submit your application via link provided in LinkedIn.
Kindly do not call the general line to submit your application
Expected salary:
Location: Albany, NY
Job date: Fri, 13 Dec 2024 23:41:57 GMT
Apply for the job now!
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