Join Us AS Desktop End User Support
Company: Domino Technologies, Inc.
Job description: Desktop End User Support / Full-Time / On-Site / Harrisburg, PABecome a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!Accepting Candidates Until 01/08/2025 at 2:00 PMThe Position:
Client: Commonwealth of Pennsylvania Department of Labor & Industry (L&I)
Position Title: L&I – Desktop End User Support PS5 (755046)
Location: On-Site in Harrisburg, PA
Duration: Initial term through 06/30/2025 (+ Annual Renewal in 1-Year Terms)Note: Candidates must be within a reasonable commuting distance (1-hour/50 miles) of Harrisburg, PA.This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at651 Boas Street in Harrisburg. This position will provide primary support to the Office of Vocational Rehabilitation (OVR). This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies. There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzweil, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.– Technical expertise in incident and change management via ServiceNow.
– Experience providing support to assistive technology software and hardware.
– Technical knowledge in workstation deployments and installation.
– Expert knowledge with MS Office products and troubleshooting skills.
– Performs hardware and software diagnostics.
– Performs physical installation of IT equipment.
– Excellent communication skills and assists customers to resolve issues.
– Assist remote IT support teams.The Skills and Experience:
– 2+ Years: Experience in assistive technology hardware and software
– 4+ Years: Experience in a desktop and end user support
– 2+ Years: Thorough knowledge and use of ServiceNow or asset management system
– 2+ Years: Knowledge of imaging workstations using MDT and/or SCCM
– Experience with the following assistive technologies;
JAWS
Zoom Text
Dragon Naturally Speaking Duxbury
Kurzweil
Fusion
Braille Printing
A/V Assistive CommunicationsThe Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.The Perks:
– Excellent Market Salary
– Competitive Benefits
– Paid Holidays and Vacation
– Positive Work-Life BalanceThe Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.Contact Us Today!
Expected salary:
Location: Harrisburg, PA
Job date: Sat, 04 Jan 2025 23:12:50 GMT
Apply for the job now!
[ad_2]
