Customer Service Representative – Manufacturing Company

Join Us AS Customer Service Representative – Manufacturing Company

Company: Pioneer Service

Job description: Who we are:Founded in 1990, Pioneer Service has built a solid reputation as a Precision Swiss Machining contract manufacturer providing custom Swiss Screw Machine Products, CNC Turned Parts & Centerless Grinding Services. Our 63,000-square foot facility is in Hodgkins, IL.Pioneer Service is a privately held, Certified Women-Owned Business. We are AS9100D, ISO 13485 and ISO 9001:2015 certified. Our team takes pride in providing our customers with a competitive edge within their market by continually delivering the highest quality components and services on time. Pioneer Service delivers quick turnaround times on low and high volume-run orders. We serve a vast number of industries including Aerospace, Medical, Electric Vehicle, Oil and Gas, Hydraulics and many more.Additional information about us can be found on our website , on our , and onPrimary FunctionThe Customer Service Representative plays a vital role in preserving and developing our relationships with clients, vendors and industry partners.

You must be able to learn quickly and move fast to understand client needs and clearly communicate them to our internal team.
You must be very comfortable with technology as you will spend a considerable part of your day using email, in and out of a complex ERP system, reviewing client requirements, and working in a variety of Microsoft Office tools.
You must be able to collaborate with our Manufacturing, Engineering, Sales, Quality, Accounting and Purchasing teams on solutions for client issues.
You must be creative in your problem solving to find new ways to solve problems that can assist internal and external partners.
You must be flexible and adaptable to handle changing requirements and situations internally and externally. And you must be able to remain calm, collect important details, and provide clear situation analysis so our team can react effectively and efficiently.
You must be able to build on established processes to create increasingly more efficient and effective ways of completing tasks for continuous improvement.
And it is imperative that you can communicate professionally and document carefully to ensure client expectations are met and everything has been recorded for future reference.

We are a fast-paced environment and value high-energy team members that have a strong work ethic, a great attitude, a good sense of humor, a strong sense of urgency and care deeply about doing great work.Responsibilities and Duties:

New Customer, Part, and Order and Entry into our ERP (Enterprise Resource Planning) (we use GlobalShop).
Entry of ECC (Engineering Change Order) information for all new products and part revisions into our ERP system
Attend daily Production Meetings to answer internal questions about orders and obtain any updates that need to be communicated back to the client.
Proactive communication (email and phone) with clients and our internal team about schedules, questions, issues, annual volumes, release quantities, packing and shipping requirements and additional order and account information.
Assist with compiling reports to track, monitor and improve our processes and performance.
Ensure client files, server files, and all documentation for client orders, parts and communication are kept organized and up to date.
Project assistance for Purchasing, Accounting, Production, Quality, Engineering and Sales.
Assist with our Community Outreach programs at local middle and high schools to teach students about manufacturing career options, job fairs and teaching opportunities with local community high schools.
Attend industry events and association meetings with other team members to represent Pioneer Service and promote our capabilities and opportunities.
Contribute to and exemplify Pioneer Service Core Values every employee on our team is a critically important member of our organization and we want you to embrace our values as you become a partner in our growth.

Integrity matters more than profit or reputation.
Diversity gives us strength. Respect it and each other.
Never stop Learning. Seek continuous improvement and learn from mistakes.
Leadership means setting a high standard and living it every day.
Outreach will close the gap. Highlight the promise of manufacturing to all.
Safeguard our livelihood with Stewardship. Protect the industry and our partners.
Everything our partners, our success, and our legacy depends on Quality.

Education/Experience: