Join Us AS Customer Service Representative for American Express – Work Remote Worldwide
Company: The House Of Mercier
Job description: The House of Mercier is proud to offer an exciting opportunity for a Customer Service Representative for American Express, fully remote and accessible to candidates from all around the globe. In this role, you will be at the forefront of customer engagement, providing outstanding support to American Express cardholders. You will assist with inquiries related to account information, rewards, and services while ensuring a high level of customer satisfaction. We are looking for dedicated individuals who excel in communication and are eager to contribute to a stellar customer experience. If you are passionate about helping others and want to be part of a dynamic team that values excellence and integrity, we welcome you to apply!Responsibilities
- Engage with American Express customers via phone, email, and live chat to provide support and address inquiries.
- Assist customers with account-related questions, card benefits, rewards programs, and transaction inquiries.
- Resolve customer complaints and issues with empathy, professionalism, and efficiency.
- Document customer interactions accurately in the system to ensure quality service and insights for improvements.
- Participate in ongoing training to stay current on product offerings and enhance your skills.
- Collaborate with team members to share knowledge and best practices for customer service excellence.
Requirements
- Fluent in English, with strong verbal and written communication skills.
- Previous experience in customer service is preferred, particularly with financial services or luxury brands.
- Excellent problem-solving skills and the ability to handle challenging situations with professionalism.
- Strong attention to detail and a commitment to providing exceptional customer service.
- Ability to work independently in a remote environment while managing time effectively.
- Proficiency with customer service software and Microsoft Office applications.
- Flexibility to work different shifts, including evenings and weekends, as needed.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
Expected salary:
Location: USA
Job date: Wed, 01 Jan 2025 23:38:00 GMT
Apply for the job now!
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