Join Us AS Customer Service Representative/ Call-Taker
Company: Wheelchair Transport Service, Inc.
Job description: *Not a Remote position* *Schedule Mon-Fri 12:00pm-5:00pm*Wheelchair Transport Service is a local, family-owned non-emergency transportation service company who has been servicing the Tampa Bay community for more than 50 years.The non-emergency transportation service industry is an ever-changing and ever expanding one. If you are looking for an opportunity to work for a company who values balance between personal and professional life and growing, this is your chance.We are looking for professionals who:-Can demonstrate empathy towards our clients,-Is detailed oriented, motivated and can thrive in fast-paced environment,-Can make quick decisions based on the parameters and guidelines established for the position,-Can remain positive, even under pressure,-Has strong work ethics-and is a team player.The PositionThe customer service representative reports to the Call Center Manager, and is responsible for, but not limited too:
- Following schedule as assigned.
- Answer inbound calls, respond to emails and text messages.
- Using those channels of communication, fulfill client’s needs which include booking an appointment, confirming a ride, checking payment information before billing, handling complaints with adequate attitude and professionalism, etc.
- Collect data, enter information into a computer system, and schedule transportation appointments in a productive manner. according to the standards defined for the department.
- Make outbound calls related to scheduled appointments.
- Ensure 100% accuracy when booking appointments by following operational procedures.
- Ensure high level customer services by following quality guidelines.
- Meet performance levels determined by the company.
- Work with the team, supervisor and other departments to ensure our clients have the best experience.
- Keeping yourself up to date on procedures and standards
- Other duties as assigned
- Follow company policies and procedures
The Position Requires:
- Candidates must be eligible to work in the United States
- High school education
- In office work setting
- Long periods of time sitting down or standing up at working desk
- Use of headsets for long periods of time
- Fast and accurate typing skills, minimum 40 wpm
- Level II background check clearance
We Offer
- Benefits include: Health, 401k Match, Dental, Vision, and Life
- Full-time position
- Dynamic work environment
- Salary $16.00 / hour
Apply here to join our team!Job Type: Part-timeSalary: $16.00 per hourExpected hours: 25 with some opportunity for weekends
Expected salary: $16 per hour
Location: Clearwater, FL
Job date: Sat, 14 Sep 2024 22:08:12 GMT
Apply for the job now!
