Customer Service Representative – Account Manager

Join Us AS Customer Service Representative – Account Manager

Company: BOLT Staffing Service

Job description: Customer Service Representative – Account ManagerJob Location: Napa, CaliforniaJob Type: Temp to HirePay Rate: $24-$25/hourSchedule: Monday – Friday, 8am-5pmDescription of Position:
Do you have high volume call center or Customer Service work experience and looking for a temp to hire opportunity in Napa? We are seeking a highly organized and customer-focused Customer Service Representative to join our client’s team. The ideal candidate will be the first point of contact for customer inquiries, complaints, and service requests, providing timely, professional, and accurate assistance. This role functions more like a Call Center Account Manager, handling 60-120 inbound calls per day, solving complex customer issues, processing service requests, ad managing multiple responsibilities. It requires a high level of professionalism, organization, and the ability to turn challenges into positive customer experiences.Job Responsibilities:Serve as the first point of contact for customer calls, emails, and walk insHandle high volume, multi line inbound calls and respond to inquires, complaints, and service requestsFollow up on customer concerns to ensure satisfaction and resolutionAccurately process front counter transactions including payments, requests, and account updatesEducate customers on available services and solutionsMaintain and update customer profiles using reports and spreadsheetsReview and correct account data to prevent billing or service errorsPerform account receivable tasks, including cash handling and spreadsheet entrySupport additional office functions such as dispatching, weigh station monitoring, and route auditsRotate duties and assist other team members as needed to support operational goals.Description of Company:
You will be supporting a leading recycling and composting facility in the Napa area.Experience Required:

Minimum 1 year of experience in a call center or customer service role
Excellent communication and problem solving skills
Ability to remain calm and professional with difficult customers
Strong attention to detail and multitasking abilities
Proficiency in Excel, data entry, and basic computer skills (10 key preferred)
Positive, customer focused attitude with a team first mindset
Bilingual skills (Spanish/English) are a plus
Flexibility to work rotating shifts and take on various responsibilities

Similar Positions:Call Center AgentClient Services RepresentativeAccount CoordinatorCustomer Support SpecialistBolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not “Check all the boxes.”For inquiries about this position or to explore other job opportunities at Bolt, feel free to contact us at the following numbers: