Join Us AS Customer Service Representative
Company: Dependable Service Plumbing and Air
Job description: Dependable Service Plumbing and Air has been serving our community since 2003. Our family-owned and operated team strives to provide everything our clients need for their home or business, from drain cleaning to air conditioner repairs, with an unmatched level of workmanship and professionalism. What sets us apart from our competitors is our reputation for providing the highest quality service in the Grand Strand area. We pride ourselves on providing our employees with top pay, excellent benefits, and a family atmosphere. We are seeking a passionate and driven Customer Service Representative to join our Team.Position Summary: As a Customer Service Representative for Dependable Service Plumbing and Air, you will be the front line of support for clients and all company staff, ensuring satisfaction with products, services and features. This support team member will provide meaningful interactions with all those placed on their path with the goal to be inviting and to build long-term relationships.Essential Functions:
- Provide exceptional customer service by answering incoming calls and responding to customer inquiries promptly and professionally.
- Assist customers with scheduling appointments and answering service-related questions
- Update customer profiles and ensure accurate information is maintained
- Provide follow-up communication on pending service requests
- Collaborate with the service team to ensure timely responses to customer inquiries
- Assist Service Dispatcher and Install Coordinator, as needed
- Educate customers about our products and services
- Partake in outbound calling initiatives
- Maintain and promote a positive image of the Company
- Other duties as assigned
Qualifications:
- High school diploma or equivalent
- Aggressive self-starter
- Able to multi-task and answer a multi-line phone system
- Advanced customer service skills
- Empathy, Dependability, and Adaptability
- Strong data entry skills and attention to detail
- Excellent verbal and written communication skills
Why join the Dependable Team?Our Team Members are the most valuable assets in our organization. It’s true, our employees come first! This is how we prove it
- Pay – We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
- Work-Life Balance – We want YOU to have time for the most important things in your life.
- Great Reputation – built around a loyal customer base
- Comprehensive Benefits Package
- 401(k) Matching
- Medical Reimbursement
- Paid Holidays
- Paid Vacation
- Work-Life Balance
So, if YOU have a great attitude and a strong work ethic and are someone who takes pride in the work that you do, then WE want to hear from YOU! customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Expected salary: $15 – 18 per hour
Location: Myrtle Beach, SC
Job date: Mon, 30 Dec 2024 23:25:37 GMT
Apply for the job now!
