Join Us AS Contact Center Customer Service Representative
Company: Jaco HVAC
Job description: This is a remote position.Jaco Heating and Air offers a full range of HVAC services for any of your heating and air needs. We go above and beyond for residential and commercial HVAC clients across South Carolina, offering a variety of money-saving solutions and heating and air repair. We use only the highest quality parts and equipment. From high efficient systems to online temperature control, we love the technology that makes life more comfortable. Ask about how we can add a little tech to your HVAC system to make your life better.We are searching for a polite, professional Contact Center Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.Contact Center Customer Service Representative Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
RequirementsContact Center Customer Service Representative Requirements:
- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
Benefits**Medical, Dental, and Vision:****Paid Time Off (PTO):****Paid Holidays:****Floating Holidays:****Competitive Compensation:****401(k) Retirement Plan:****Company Paid Benefits:** Life insurance, short-term and long-term disability, and more.
Expected salary: $54690 per year
Location: New York City, NY
Job date: Wed, 18 Dec 2024 08:28:41 GMT
Apply for the job now!
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