Client Support Specialist – Work from Home

Join Us AS Client Support Specialist – Work from Home

Company: GL Worldwide

Job description: Client Support Specialist – Work from HomeWe believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

What you’ll do:
Act as the primary contact for enterprise clients needing support with their policy.
Perform detailed analysis of client issues and collaborate with internal teams to develop and implement effective resolutions
Provide proactive recommendations and enhancements to boost client success and operational efficiency
Collaborate with the product development team, channeling client feedback to influence future product features and functionalities tailored to client needs
Keep thorough records of client interactions, and resolutions to enhance the collective knowledge base for future recommendation
Assist clients through policy enrollment, ensuring smooth integration.
What you’ll bring:

Experience in sales, customer service and life insurance are a plus but not requiredClient-Centric: Possess a relentless dedication to delivering quality results for clients, demonstrating strong analytical skills to understand and articulate both client needs and solutionsCommunication Mastery: Exceptional written and verbal communication skills, with the ability to effectively convey complex information in a clear and concise mannerProblem Solver: A critical thinker with a knack for identifying both macro and micro-level solutions that enhance client support and company’s offeringsTechnical Proficiency: Comfortable with technology, eager to question and investigate, with foundational knowledge in web content management. Additional technical skills are highly regardedGrowth Mindset: An insatiable appetite for learning, improvement, and innovation, always seeking to elevate your expertise and contribute to company’s evolving successProfessionalism and Flexibility: High standards of professionalism, with a balanced approach to process adherence and adaptability in a dynamic environmentResults-Driven: A proactive and resourceful individual who is committed to delivering on promises and fostering lasting relationships through exceptional performanceTeam Collaboration: A motivated self-starter who excels in both independent and collaborative team settings, influencing outcomes through strong relationships, expertise, and data-driven insightsDesirable: Life and health insurance licensee. If you have no license yet, we will assist you in obtaining one.