Urgently needed for
Client Relations Specialist – Southeast Region – AZ – On Site
Company: Vensure Employer Solutions
- Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients
- Run point on following client retention processes to retain at risk relationships
- Work with internal teams, client, and agent to achieve a high rate of client retention
- User set-up and training of our client facing web-based payroll and custom reporting software
- Work proactively to facilitate solutions as challenges present themselves
- Maintain open communication regarding clients with the necessary internal teams
- Assist in the tracking and completion of team projects and initiatives
- Review weekly reports to assist with client retention efforts
- Review monthly reports to analyze trends
- Track client repricing requests to ensure timely responses
- Analyze data and review procedures and policies to determine answers to clients’ questions
- File and maintain client records
- Coordinate the resolution of client issues
- Perform administrative support tasks, as needed, by the Client Relations team
- Process and prepare memos, correspondence, or other documents
- Schedule appointments and maintain and update appointment calendars
- Act as support for their respective region when team members are traveling
- Oversees the operational structural needs of the client to ensure data integrity
- Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments
- Escalate and resolve areas of concern, as raised by clients or internal departments
- Monitor company performance against service level agreements and flag potential issues
- Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives
- Assist with the execution of the service plans by evaluating progress of activities and service requests.
- Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal departments
- Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements.
- Successfully manage client expectations in a fast-paced environmentIntroduce and drive adoption of new products and services to client.
- Assist in announcing to clients, changes in compliance using various communication formats.
- Act as part of a team to continually develop and create improved processes and procedures.
- Performing annual deliverables client reviews
- Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates
- Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.
- Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
- Attend webinars and training to stay up to date on best practices related to the company and department.
- Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
- Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals
- Practice excellent communication (verbal and written) skills
- Strong organizational skills: Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills
- Able to juggle return calls and emails quickly and efficiently
- Detail oriented
- Be self-motivated, but able to also work alongside a team
- Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types
- Must be driven, hard-working and personable
- Critical thinking skills and a high level of emotional intelligence required
Education & Experience
- High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required.
- Bachelor’s Degree or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
- A minimum of two years of experience in a professional office environment is expected.
- Previous experience in account management, call center, PEO, payroll, taxes, benefits, human resources, or the equivalent is a bonus.
- General working knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
Expected salary:
Location: Chandler, AZ
Job date: Thu, 03 Apr 2025 22:43:15 GMT
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