Join Us AS AVP, Online Retail-NY
Company:
Job description: Are you a good match?For this role, we are looking for the ideal candidate to have a bachelor’s degree or above, and 15+ years of experience in an e-Commerce specific role (experience working with European based companies is preferred). The candidate should have strong leadership skills with the ability to inspire and motivate cross-functional teams to work collaboratively. Excellent analytical skills with a data-driven approach to decision-making is essential. We expect this candidate to be a strategic thinker with the ability to anticipate market trends and consumer behavior. Experienced in creating and driving sales strategies with an e-boutique and client service team, as well as strong understanding of Retail Sales/Digital/Marketing/CRM. Ability to travel as needed.What are we expecting from you?Reporting to the Senior VP of Retail, you will focus on developing and leading the digital business strategy for the Americas region, driving initiatives to achieve sales targets while optimizing user experience through new tools and services. This role entails managing client relations, overseeing e-commerce operations, and ensuring exceptional customer service and order fulfillment through strategic team collaboration and adherence to performance metrics. This role is based out of New York.In this role, you will be responsible for the following:Develops & leads digital business strategy for Americas region
- Leads strategies and new business initiatives to achieve sales targets
- Develops 12 month & 3-year strategic business plans for US market with regular updates, to grow client base and sales opportunities via web, client relations center and new digital channels
- Partners with HQ & local market on web activities, infrastructure & new business opportunities: digital taskforce
- Manages reporting, technical support, site updates, stock & merchandising, technology opportunities, CMS enhancements, order management/CRM issues, fraudulent activities and online security issues, QA testing and bug tracking
Manages Client Relations/ e-boutique and ensures highest level of client service
- Manages client relations center organization responsible for customer service, and operations, driving service excellence for our clients and sales growth
- Ensures Ambassador team meets sales and client service expectations: leveraging analysis to personalize the omnichannel experience, partnering with the client development team
Oversees Operations and Merchandising functions
- Collaborates with local teams to recommend and implement product programing and content focus to promote on site, including drive to retail for events, locations, appointments
- Oversees quality of overall site content, ease of local use, images, copy, product availability
- Partners with HQ to enhance global client experience initiatives
Ensures Supply Chain and Fulfilment operations for e-commerce
- Validates back-end operation e-commerce procedures with Supply Chain, Distribution Center, CRM, and Communications as needed
- Works in partnership with Supply Chain to ensure proper inventory levels are forecasted, replenished, maintained and available for basic saleable business and promotional needs, including packaging, gift wrap, stationary, catalogues, brochures, pouches, warranties, etc.
Leads reporting and analysis and is in-the-know of market trends and digital business opportunities
- Tracks, solicits and organizes reporting metrics for site, sales analysis, website traffic, conversion, basket size, promotional activity ROI, campaign analysis and customer data
- Follows sales trends, category opportunities and challenges working with CRM, Communications, Marketing and Supply Chain to optimize opportunities and find solutions to challenges
- Partners with Media team to drive qualified traffic, conversion and retention through search, social, re-targeting, cart abandonment etc.
More than a role…we recruit for a career!By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The recruitment process:Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.Richemont offers a generous compensation and benefits package for eligible employees.We Offer:Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.Expected Salary Range- $200K to $250K / yearlyThis role is annual bonus eligible.
Expected salary:
Location: New York City, NY
Job date: Fri, 11 Oct 2024 06:22:28 GMT
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