Company:
Designs, develops, markets, sells and supports noise, vibration, and harshness measurement & analysis systems worldwide using in-house developed software . The primary applications are end-of-line testing of automotive powertrain assemblies. They also design, develop, and supplies a range of specialist hardware modules that provide specific functionality .
Role Description The Applications / Support Engineer (ASE) is a key member of the team. It is a hybrid role that requires flexibility to ensure customers’ needs are met. This role is Hybrid 2-3 days a week in the office
The ASE works closely with and reports to the Director of Operations. The Responsibilities:
Applications engineering
• Assisting the sales process by receiving and interpreting customer requirements and relaying possible solutions to the sales team or directly to customers.
• Progressing customer orders (in terms of hardware, software, and services availability) and liaising with customers up to delivery. System commissioning/support
• Remote connection to system PCs worldwide to setup software, including integration with 3rd party test machine control systems, debugging production test cycles and proving system operation.
• Provide ongoing remote support to customers worldwide via telephone, email, and internet (remote control) connection to customers’ PCs. • Analysing and interpreting customer data.
• Requesting software changes and new features. Customer training
• Assist with (and ultimately lead) customer training sessions. Site visits
• Occasional site visits to customers worldwide for system setup/commissioning/customer training. Testing of new software releases
• Setup and operation of software to test new features and confirm existing functionality with a range of in-house test rigs.
• Requesting software changes and new features. Creation/updating of user guides and training notes Hardware testing
• Performance testing / calibration of produced hardware modules. Design & development of in-house test rigs
Qualifications, Knowledge, and Experience
Essential
• Degree, HNC or equivalent in an engineering/maths/science/computing discipline.
• Excellent (Windows-based) computer skills.
• Good Microsoft Office skills.
• Willingness to learn.
Desirable
• Experience working with engineering measurement / analysis software.
• Interest in noise and/or vibration measurement & analysis.
• Working knowledge of automotive powertrains.
Person Specification
• Good communication skills.
• Ability to forge good working relationships.
• Able to manage and prioritise multiple demands.
• Organised and comfortable working to structured procedures.
• Able to work with colleagues at all levels.
• Flexible approach (priorities may change during a working day).
• Willingness to travel worldwide, sometimes at short notice.
• Clean driving licence.
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