Desktop Engineer

Join Us AS Desktop Engineer

Company: NASCAR

Job description: At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!NASCAR seeks a talented professional to join in the position of Desktop Engineer based in our Charlotte, North Carolina office.This person is responsible for daily operations of the service desk answering phones, responding to emails, remote desktop support, in-person desk setup/removal, new user provisioning, on-call responsibilities and specialty systems. This position also provides engineering and administrative support for areas such as but not limited to Active Directory, Windows Server OS, SCCM, Microsoft Office 365, Azure, Intune. The Desktop Engineer will also assist as needed with asset inventory related tasks for all trackable IT assets, including but not limited to, Computers, Docking stations, Monitors, Peripherals, and Mobile Devices. This includes maintaining accurate records and assisting with asset distribution, disposal, and lifecycle management.The service desk provides a significant role for businesses, as it serves as the point of contact for all issues related to IT. In this critical role, the service desk is responsible for effectively managing customer expectations, setting the organizational standard for customer engagement, serving as a communication channel between customers and the IT organization, and, whenever possible, providing a first-contact resolution for customers. In addition to these essential tasks, the service desk is responsible for identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments; and most importantly, often service as the face, or voice, of the organization to customers. A strong, healthy service desk team is consistent; committed to quality and regular quality improvements; viewed throughout the organization as a vital component of the IT team.Duties include but are not limited to:Provide direct service for IT networks, applications, and systems as well as customer service to users inside and outside the NASCAR organizationUser workstation setup, troubleshoot, and repairServe as the first point of contact for customers seeking technical assistance in-person, over the phone, email, and other communication channelsGeneral office support printers/copiers, Wi-Fi, Hot spots, and phones (desk phones and cell phones)Effectively and efficiently accept/resolve tickets from end-users who have technical issuesRecord technical issues/solutions in ticketing systemDemonstrate ability to collaborate with customers (both IT and outside IT) to gather business and functional requirementsAssist with NASCAR Racing simulators hardware/software supportResolves routine and moderately complex hardware and software problems, and coordinates work escalations with the appropriate technical resource or group for more complex issuesWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose technical issuesGuide users with simple, step-by-step instructions to resolve their issuesParticipate and support root causes analysis to proactively deal with issues before they can affect end-usersMake sure machines interconnect seamlessly with various systemsConduct remote troubleshooting from basic network issues to database anomalies, problems, inefficiencies, and data lossTest alternative pathways until you resolve an issueDirect unresolved issues to the next level of support personnelFollow up with end users to ensure their systems are functionalHelp create technical documentation and manualsInitiate improvements in documentationReport customer feedback and potential product requests to appropriate personnelAssist in testing and deployment of new applications and systemsAssist with technology assets lifecycle to include inventory, distribution, and disposal.Create tickets for lifecycle replacements, ad hoc computer requests and other technology items as needed.Enter/update asset information in inventory management system including but not limited to serial number, equipment model, quantity, asset status, etc.Provision computers and mobile devices for lifecycle replacements.Perform other job-related duties as assignedRequired skills / experience:2-3 years of combined specialized IT experience, service desk support and customer supportKnowledge of windows server, active directory, Microsoft exchange server, as well as TCP/IP, DNS and DHCP is desiredKnowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantageExcellent IT skills and knowledge of troubleshooting computer related issues with hardware/software, as well as desktop, laptop, and mobile devicesStrong organizational skills, process -driven, people skills, operational skills balanced with team focus and customer centric vision to support the NASCAR organizationAn ability to think critically about systems and to adjust consistently as neededTime-management skills and the ability to establish reasonable and attainable deadlines for resolutionPossess advanced knowledge of hardware/software systems and exceptional analytical thinking abilitiesThe ability to use independent judgment in identifying root cause of problems and developing solutions to a variety of problems of moderate to large scope and complexityGood verbal and written communication and presentation skills to accurately document and report findings to a variety of audiencesKnowledge of ServiceNow is highly desiredCustomer-oriented attitudeStrong people skillsExcellent written and verbal communicationShow an aptitude for on-the-job learningAbility to handle stress and work under pressure with professionalismThe ability to interact with a wide range of people from diverse backgrounds and racesExcellent teaching, problem-solving, communication, and interpersonal skillsApply Now!Learn more about this role and our team by applying at for consideration.NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

Expected salary:

Location: Charlotte, NC

Job date: Fri, 04 Apr 2025 04:35:37 GMT

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