Join Us AS Account Manager – Remote – Work From Home
Company: Geneva Worldwide
Job description: Position: Account Manager, Interpreting Services
Company: Geneva Worldwide, Inc.
Location: Remote (Work from home, anywhere MUST BE IN THE US!)
Employment Type: Full-time (40 hours/week)WHO WE AREGeneva Worldwide Inc. is a dynamic and innovative New York City-based company committed to providing comprehensive solutions in the realms of language services, communication, and business support. With a focus on excellence, reliability, and client satisfaction, Geneva Worldwide has established itself as a trusted partner for businesses navigating the complexities of a diverse and interconnected world. Our mission is to facilitate effective communication and empower businesses to thrive in the global marketplace while providing access to services, education, and entertainment for all. We strive to deliver top-notch language services, leveraging cutting-edge technology and a network of highly skilled professionals to ensure seamless communication across borders and language barriers.ABOUT THE ROLEJoin our dynamic team as an Account Manager specializing in interpreting services, where you will play a pivotal role in nurturing client relationships and driving business growth. You will be responsible for managing key accounts, fostering client satisfaction, providing client education when needed, and ensuring seamless coordination between interpreters and clients for both on-site and video remote appointments.This position holds significant responsibility, involving the navigation of incoming requests, troubleshooting, and managing any issues related to assignments or cancellations for the following day. We seek candidates who are highly organized, solution-driven, energetic communicators, team players, and adept at thriving in a dynamic, fast-paced environment. If you are looking for a challenging role in a team based environment, all while working from home, then this is the position for you!WHAT YOU’LL DO
- Client Relationship Management: Build and maintain strong relationships with existing clients, understanding their needs, and serving as their primary point of contact; and providing client education as needed.
- Understanding Client Requirements: Comprehensive understanding of the service level agreements in their contract to ensure that we operate within these parameters. Collaborate with clients to grasp their specific interpretation needs and preferences for various appointments to ensure our services align with their objectives.
- Interpreter Coordination: Facilitate the scheduling and coordination of interpreters for both on-site and video remote appointments, ensuring timely and accurate service delivery.
- Solution Delivery: Work closely with internal teams to ensure interpreters are well-informed and prepared for appointments, meeting client expectations.
- Account Profitability: Ensure that you are taking all measures to meet the profitability metrics for your assigned accounts; working with our Vendor Recruitment team if you require additional resources that better support your profitability targets.
- Teamwork & Knowledge Sharing: Foster a collaborative environment by actively participating in team initiatives, sharing insights, and contributing to knowledge exchange sessions to enhance the collective expertise of the team.
- Retention and Renewals: Proactively address client concerns, and ensure we are providing the highest level of customer service giving us the greatest likelihood of renewal. Provide feedback when requested to our RFP team on your ability to perform on contracts given the current parameters. Indicate what factors would impact your ability to perform better on the contract for future contract renewals/ bid opportunities.
- Market Analysis: Stay updated on industry trends, competitors, and market demands to contribute insights for business strategy and vendor recruitment opportunities.
- Account Growth: Identify opportunities for upselling and cross-selling services to expand revenue streams within assigned accounts.
WHAT YOU’LL NEED
- Experience: Previous experience (3 years) in account management, preferably within the language services or interpretation industry.
- Communication Skills: Exceptional communication, negotiation, and interpersonal skills to effectively engage with clients and coordinate with interpreters.
- Client-Centric Approach: Ability to translate client needs into tailored solutions and coordinate interpreter services accordingly.
- Organizational Skills: Strong organizational abilities to manage multiple accounts, prioritize tasks, and ensure smooth interpreter-client coordination.
- Adaptability: Flexibility to adapt to changing client requirements and industry trends.
- Education: Bachelor’s Degree: A degree in Business Administration, Communications, or a Language related field is preferred.
- Bilingual/ Multilingual is a plus!
WHAT’S IN IT FOR YOU
- Great Environment: Work with a team that values creativity, innovation, and having fun while achieving excellence.
- Time off to live your best life: Vacation, PTO (Paid Time Off), + 11 paid company holidays
- Employee Assistance Program: 24/7 mental health support (and other services) to help our team members live happier, healthier lives from your 1st day of employment completely free & confidential!
- We offer a Comprehensive Benefits Package that Includes: national medical plans through AETNA, EAP, dental, vision, 401k, life insurance, short-term and long-term disability, accidental insurance, critical and specified illness insurance, hospital indemnity insurance, health savings account, flexible spending accounts, legal assistance, pet insurance, identity theft protection, health advocate, and much more!
THE DETAILS
- Schedule: Monday through Friday, from 11:00 AM to 8:00 PM Eastern Time (EST) or 8:00 AM to 5:00 PM Pacific Time (PST).
- Compensation: $40,000 – $50,000/ yr commensurate with experience. There is also potential for a performance-based bonus, subject to individual performance and overall company profitability.
- Location: Remote (Work from home, anywhere in the US!) This is a fully remote position, but for legal and tax reasons, you must be located within the United States to be eligible.
- Employment Type: Full-time (40 hours/week)
HOW TO JOIN USReady to take the leap? Complete the application questions below letting us know why you’re the perfect fit & upload your resume. Applications are reviewed by our team as they come in – (not by a robot!), so don’t wait!
Expected salary: $40000 – 50000 per year
Location: North Carolina
Job date: Fri, 28 Mar 2025 05:10:38 GMT
Apply for the job now!
