Join Us AS Desktop Engineer [3rd Nightshift] – NEWARK, NJ/Onsite for 1 month & will be 100% remote
Company: Software Technology Inc
Job description: Description:We are looking for a qualified Desktop Engineer for the 3rd shift of our 24×7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
- Utilize ticketing system to track email submissions and managing phone support efforts.
- Manage Windows Active Directory and Exchange.
- Work closely with other IT employees on system maintenance and configuration projects.
- Work closely with other employees on interdepartmental projects.
- Maintain accurate asset management records.
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
Requirements
- College degree and/or 4-6 years’ experience providing end user support
- Ability to help employees solve hardware and software problems and fulfill requests.
- Experience with Windows Active Directory& Office 365.
- Experience troubleshooting network issues in large office /Enterprise setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience taking user calls utilizing an IVR system, preferably Avaya.
- Must be able to cover one weekend shift and holidays that land on your coverage days.
- Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.
- MDM experience, specifically Airwatch, is a plus.
Expected salary:
Location: Newark, NJ
Job date: Wed, 17 Sep 2025 22:53:16 GMT
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