Join Us AS Genesys Cloud CX3 SME – REMOTE WORK
Company: Primus Global Services
Job description: Genesys Cloud CX3 SME – REMOTE WORK – 65474Pay Range – $80 – $90/hrOne of our clients is looking for a Genesys Cloud CX3 SME to join their team remotely.ACCOUNTABILITIES:
- Implements technical solutions and management processes to achieve overall objectives by means of implementing systems or enterprise- wide solutions, using the company’s or a third-party’s hardware/software products and/or processes and methodologies Integrates solutions and strategies within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure
- Identifies additional product/services sales opportunities in customer organization Assists the sales organization and related Practice Areas as technical/industry subject matter experts Role requires skills and understanding of the industry best practices and methodologies to tie dissimilar components together into an aggregate system
- Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials Uses expertise to construct specific and detailed solutions that encompass process, technology, project and staffing plans
- Constructs risk assessments and corresponding remediation plans relative to custom solution proposals Participates in the construction of financial models that align with custom solution proposals Composes applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution Supports deal negotiation and closure to include transition support to service delivery Serves as a services subject matter expert to both internal and external customers
- Follows all organizational standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables Participates in applicable win-loss reviews and incorporates learnings into future solutions
RESPONSIBILITIES
- Leads or participates in customer presentations at the senior leadership/executive level Leads or participants in in setting strategic direction and core processes for the group Makes a significant contribution to the sales pursuit strategy Regularly mentors and reviews work of less experienced team members Drives material changes in the company’s delivery capability Leads a team of solutions architects and other relevant SME’ s in the design of the largest, most complex and strategic services solutions
- Involved in international sales opportunities Leads the most complex and the largest technical consulting projects Consults with customers and company executives to formulate enterprise-wide business and information technology product and service strategies Implements overall architecture for products, services and technologies
- Evaluates, reviews, and approves enterprise-wide total systems solutions designs
- Viewed as technical thought leader in one or more technologies Leads research, discovery, planning, and implementation efforts to improve business processes Leads the Solution Architecture Review for projects, applications, and infrastructure
For immediate consideration:Ujjal
PRIMUS Global Services
Direct (972) 645-5262
Desk: (972) 753-6500 x 268
Email: [email protected]
Expected salary:
Location: USA
Job date: Sat, 23 Aug 2025 22:23:34 GMT
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