Desktop Engineer (Hybrid)

Join Us AS Desktop Engineer (Hybrid)

Company: Accommodations Plus International

Job description: Join API: Powering Global Crew Travel with Innovative TechnologyAt API, we’re not just changing how businesses manage travel—we’re revolutionizing it. As the global leader in crew accommodation solutions, our cutting-edge technology platform streamlines the entire crew planning process, making operations more efficient and elevating the layover experience for crews worldwide. If you’re a dynamic, creative, and tech-savvy individual passionate about delivering exceptional service and technology-driven solutions, API is the perfect place for you to thrive.Desktop & Imaging Solutions EngineerWe’re expanding our innovative team and seeking a highly skilled and self-motivated Desktop Engineer to play a pivotal role in our IT operations. This is a hybrid role based in Melville, NY, with a critical focus on remote imaging solutions. You’ll be instrumental in ensuring our global workforce has seamless access to secure, high-performing systems.In this hardware-centric role, you’ll be the expert behind our imaging solutions, from building and deploying new images to ensuring software security and optimal functionality across our enterprise. You’ll spend a significant portion of your time creating new images that meet our exacting standards, guaranteeing our systems are always cutting-edge and secure.What You’ll Do:Own Our Imaging Solutions: Lead the creation, maintenance, and deployment of primary images from bare metal as new hardware models emerge, ensuring secure and efficient software distribution enterprise-wide.Be the Go-To for Support: Provide timely and effective Level 2 support for all hardware and software issues for both local and remote employees, troubleshooting everything from desktops and laptops to mobile phones and printers.Master Remote Troubleshooting: Leverage your expertise in remote troubleshooting techniques to diagnose and resolve issues efficiently, ensuring high uptime for all computers and networks.Fortify Our Security: Play a key role in mitigating security issues by responding to alerts from SIEM and endpoint protection applications, safeguarding our business networks.Optimize & Innovate: Evaluate the performance of our desktop infrastructure and proactively recommend enhancements to boost efficiency and user experience.Maintain Precision: Document, maintain, upgrade, or replace hardware and software systems, track and update all problem and service requests in Jira Service Management, and manage inventory levels meticulously.Empower Our Users: Provide support for Office 365 applications (including Exchange Online), manage user accounts, and contribute to our internal knowledge base and documentation.Collaborate & Grow: Work comfortably under pressure, meet tight deadlines, and excel in both independent and team environments. You’ll also be available for urgent requests and occasional after-hours support.What You’ll Bring:5+ years of progressive, hands-on experience in desktop support and troubleshooting complex technology issues.Proven expertise in remote imaging tools and software is a must. Please highlight specific examples of remote imaging tools you’ve successfully utilized in your experience (e.g., Microsoft Endpoint Configuration Manager (formerly SCCM), Ivanti Endpoint Manager, SmartDeploy, etc.).Strong familiarity with Office 365 suite administration, including Exchange Online.Solid understanding of Windows 11 Professional and best practices for its deployment and management.Working knowledge of various diagnostic utilities and experience with software distribution and patch management.A strong grasp of network security practices and anti-virus programs.Exceptional communication skills (written, documentation, and verbal) with the ability to provide clear technical instructions.A problem-solving attitude with meticulous attention to detail and outstanding multitasking abilities.Ability to thrive in a fast-paced, growing environment while maintaining a calm and customer-focused demeanor.Experience with AWS Workspace/Virtual Desktop is a significant plus.CompTIA A+ Computer Specialist Certification is preferred, but not required.Position Type and Expected Hours of WorkThis is a full-time, hybrid position, Monday through Friday, during normal core business hours. Flexibility for occasional nights and weekends may be required to address urgent needs or system maintenance.Good Faith CompensationThe good faith salary compensation for this exempt role is between $80,000 – $85,000 USD annually, commensurate with your experience and expertise.API is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Who We AreAPI is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!Other DutiesDuties, responsibilities and activities may change at any time according to business needs.The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).Work EnvironmentThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.AAP/EEO StatementAccommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.Powered by JazzHR

Expected salary: $80000 – 85000 per year

Location: Melville, NY

Job date: Sat, 19 Jul 2025 03:41:09 GMT

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