Join Us AS Desktop Support Specialist
Company: Software Guidance & Assistance
Job description: Software Guidance & Assistance, Inc., (SGA), is searching for a Desktop Support Specialist for a CONTRACT assignment with one of our premier Financial Services clients in NYC . Onsite 5 days weekly.Responsibilities :
- Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
- Configures workstations for new users and upgrades existing equipment and software.
- Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary.
- Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
- Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
Required Skills :
- Financial Services experience
- Strong customer service skills
- Minimum of 5 years of hands-on experience in desktop / technical support.
- Strong working knowledge of hardware components (desktops, laptops, printers, mobile devices) and hardware configurations.
- Proficient with Windows operating systems (Windows 10/11) and common desktop applications (Office 365, Teams, etc.).
- Solid experience supporting Microsoft Active Directory (user account management, group policies, etc.
- Familiarity with VPN technologies and remote connectivity support.
- Experience with imaging tools (such as SCCM, MDT, or similar) for re-imaging, deploying, and managing devices.
- Skilled in using a ticketing system (ServiceNow, Jira, Remedy, Confluence) to document, track, and close support incidents.
- Proficient with remote support tools (e.g., Governland).
- Experience with setting up and troubleshooting telephony / VoIP systems.
- Knowledge of basic cybersecurity hygiene (endpoint protection, patching, MFA support).
Preferred Skills :
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and troubleshooting LAN/WAN connectivity issues
#LI-SY1SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Expected salary:
Location: New York City, NY
Job date: Thu, 17 Jul 2025 23:38:57 GMT
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