Desktop/Tech Support

Join Us AS Desktop/Tech Support

Company: Amtex Systems

Job description: Job Posting Title: Desktop/Tech SupportDescription: Job tile: IT Field TechnicianDuration: 3-month contract to hireLocation: Columbia SC 29201. (REMOTE but need to be in area to go onsite if needed)W2 Need candidates authorized to work for any employer; Cannot sponsorMarket is North and South Carolina Greater Columbia SC, Greater Charlotte NC, and Charleston SC. Applicant must be in of these areas.Hybrid- Work from Home – Provide in-person and/or remote technical support to employees and sales agents nationally and perform on-site repairs in supported corporate offices , branch offices as needed.Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.Required Skills and ExperienceExemplary customer service skills (verbal and written)Proficient Windows and Mac troubleshooting and supportMobile device computing skillsBasic network troubleshooting and supportMicrosoft 365 knowledgeServiceNow and Ivanti experience a plusBasic hardware troubleshootingAbility to perform Root Cause AnalysisHigh level of emotional intelligenceProfessional presence while remaining personableExperience working with processes and procedures in a large organization preferableAbility to manage multiple competing priorities and prioritize effectivelyGood time and task management skillsFlexible and organizedGrowth mindsetAble to lift 50 lbs. unaidedReliable vehicle

Expected salary:

Location: Columbia, SC

Job date: Sat, 28 Jun 2025 22:26:22 GMT

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