Desktop Support Specialist

Join Us AS Desktop Support Specialist

Company: CAI

Job description: Job ID Number R5497Employment Type Full timeWorksite Flexibility RemoteJob Summary As a Support Analyst, youi will support and resolve technical issues with Microsoft AuthenticatorJob DescriptionWe are looking for a Desktop Support Analyst. This position will be full-time and remote.This is a 3–6-month position with possible extension.Candidate must have Experience with Microsoft Authenticator.What You’ll DoEngage with customers to support and resolve technical issues with Microsoft Authenticator through completion, providing a high-level of customer experience with each interactionResolve Microsoft Authenticator issues over the phone, helping with whatever is neededUse Microsoft Entra ID, Microsoft 365, and other Microsoft productsTroubleshoot hardware and software problems for PC and Mac users.Problem-solving and troubleshoot for Authenticator usersDocument and track issues as they ariseWhat You’ll NeedRequired:Strong understanding of two-factor authentication, multi-factor authentication, and password less authenticationA strong customer focus and skills in delivering support required.Excellent communication skillsAbility to work independently and as part of a teamStrong organizational skillsEducation: 2 year or IT related degreePhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Expected salary:

Location: USA

Job date: Sat, 07 Jun 2025 04:06:08 GMT

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