Desktop Support Tech

Join Us AS Desktop Support Tech

Company: Prosum

Job description: Desktop Support Technician
Pay Range: $26/hour to $28.57/hour
The Desktop Support Technician is responsible for the support of the user community for our client. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC’s, Laptop’s and MAC’s using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
Required Education:

Associate’s degree in a related field preferred

Required Experience:

Must have 6 months to 2 years of experience in an IT setting.
Experience with or exposure to the following:

Operating systems: Windows 7, 10, OS X
Office Productivity Software: Office 2010 and 2016
Cerner
Footprints
Kronos

Experience in Desktop support preferred.
Must demonstrate excellent customer service and communication skills.

Job Accountabilities:

Provide technical and troubleshooting assistance to our client’s end users as required.
Provide superior customer service, training and support to the organization’s end users as required.
Adhere to the organization’s IT processes and practices.
Identify and recommend ways to improve processes to the IT Client Services team.
Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
Responds to questions from users or escalates their issues to an IT manager at the organization.
Assist in the installation, repair and maintenance of work stations at all of the organization’s locations.
Prepares defective parts for shipment to manufacturer.
Assist in maintaining records or parts inventory for spare equipment.
Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
Ability to perform on-call duties.
Performs other duties as assigned.