ITSPEC (CUSTSPT)

USA
May 28, 2025
Full Time
Urgent

Job Description

Department of the Air Force

Air National Guard Units

153d Communications Squadron

Summary: Information Technology Specialist (Customer Support)

Title 32 Dual Status Technician Position — Wyoming Air National Guard

The 153rd Communications Squadron of the Wyoming Air National Guard is seeking qualified candidates for the role of IT Specialist (Customer Support). This Title 32 Excepted Service position supports a broad range of voice, data, wireless communications, and cybersecurity operations across the 153rd Airlift Wing, including Geographically Separated Units and tenant organizations.

This is a standing register announcement. Applications will be reviewed periodically on the following dates:

  • 2024: Oct 8, Nov 18, Dec 9
  • 2025: Jan 13, Feb 3, Mar 4, Apr 14, May 19, Jun 9, Jul 15, Aug 5, Sep 18

Eligibility Requirements

  • Must be a current or prior service member of the U.S. Air Force, Army, Navy, Marines, or Coast Guard (Active Duty, Reserve, or National Guard).
  • Military affiliation is required.
  • Must become a member of the Wyoming Air National Guard before appointment.
  • Must possess or obtain AFSC 1D7X1 (Cyber Defense Operations).
  • Must meet minimum ASVAB scores: 45 Mechanical and 60 Electrical.
  • Must obtain and maintain IAT Level II certification (e.g., Security+ CE, SSCP, CCNA) within 6 months of appointment.
  • Must have or be eligible to obtain a security clearance.

Position Overview

Location: 153rd Communications Squadron, 153rd Mission Support Group, Cheyenne, WY
Work Schedule: Monday–Friday, 7:00 AM–4:30 PM
Grade: GS-09 or GS-11 depending on experience
Military Grade Range: E-3/A1C to E-6/TSgt
Telework: Limited (case-by-case basis)
PCS: Not authorized
Relocation Incentive: May be authorized depending on eligibility and funding
Selecting Official: CMSgt Emily Young

Duties and Responsibilities

  • Provide Tier I and II support for IT systems, including network infrastructure, wireless systems, voice systems, and Communications Focal Point (CFP) operations.
  • Analyze and evaluate IT and cybersecurity network operations, both classified and unclassified.
  • Manage IT trouble tickets and assist users with technical issues.
  • Conduct cybersecurity assurance activities in compliance with DoD IA requirements.
  • Occasionally work outside regular hours and respond to urgent issues.

Qualifications

GS-09:

  • One year of specialized experience equivalent to GS-07 or a master’s degree in IT, computer science, or a related field.

GS-11:

  • One year of specialized experience equivalent to GS-09 or a Ph.D./equivalent doctoral degree or 3 years of higher-level graduate study in a related field.

Experience must reflect:

  • IT troubleshooting and user support
  • Computer programming, systems analysis, or application development
  • Information flow and systems documentation

Application Requirements

Submit the following documents via USAJOBS.gov:

  1. Resume (detailed with employment dates and hours worked)
  2. Military Personnel Record (vMPF Rip, ERB, MBS, etc.)
  3. DD Form 214 (for prior service members)
  4. Certifications (IAT Level II, if held)
  5. Transcripts (if substituting education for experience)
  6. SF-50 (if current or former federal employee)
  7. Demotion Statement of Understanding (if over-grade)

Evaluation Criteria

Candidates will be assessed on the following competencies:

  • Information Systems and Network Security
  • Customer Support and Service Delivery
  • Technical Proficiency in IT Infrastructure

Ensure your resume clearly addresses specialized experience and matches the job duties and required qualifications.

How to Apply

Apply online at USAJOBS.gov.
Review and complete the Occupational Questionnaire at:
👉 https://apply.usastaffing.gov/ViewQuestionnaire/12548376

For questions about joining the Wyoming Air National Guard, contact recruiting at (307) 772-6333.

Location

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