Call Processing Analyst

Join Us AS Call Processing Analyst

Company: Onda

Job description: About the CompanyOnda (https://ondaworks.com/) partners with brands to help them grow, by way of our pool of highly vetted talent experts within all areas of digital marketing. Onda acts as a “one-stop-shop” for e-commerce brands seeking assistance with their digital marketing labor and execution needs by providing premium talent. Joining our talent network offers you connections to top-tier weekly training and opportunities to trouble shoot any issues that may arise on your accounts. This, coupled with a variety of support departments (scheduling, billing, client resolution, etc) to help you focus on what you do best and help us all grow as a business.Responsibilities:Listen to call recordings and extract all relevant action items, decisions, and next steps.Assign action items to the appropriate team members using Asana and other internal tools.Write accurate, well-organized call summaries using Google Docs, ensuring clarity and consistency.Maintain and organize call documentation using Google Drive and Sheets.Collaborate with the team lead to flag unclear, unassigned, or incomplete follow-ups.Qualifications:Excellent active listening skills and attention to detail.Strong written and spoken English communication ; summaries must be client-ready.Proficiency using AI tools like ChatGPT.Comfortable working in a remote setting with autonomy and accountability.Proficiency with Google Docs, Google Sheets, and Google Drive. * Attention of detailDesired Skills:Proficiency with Task Tracking tools like AsanaFamiliarity with tools like Asana, Slack, Call Recording platforms such as Zoom, Grain, Gong etc.Experience working in a marketing agency or a role with exposure to business and marketing functions.Familiarity with basic marketing strategy terms (eg. campaign flows, CAC, LTV, A/B testing, etc.)Understanding of project workflows, team roles, and operational handoffs.Work ScheduleWork schedule: Average of 8 hours/day, Monday to Friday with flexibility to adjust down based on work volume and business needs.Work hours:For LATAM: start at 6:00 AM MTFor Asia (India/Pakistan/Philippines): start at 9:00 PM MTWork should be executed in a continuous block of hours with reasonable breaks for meals etc. This is not a freelance position with self-determined work hours.

Expected salary:

Location: USA

Job date: Sun, 25 May 2025 04:08:04 GMT

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