Desktop Support Engineer – IT

Join Us AS Desktop Support Engineer – IT

Company: Freeman Health System

Job description: Our MissionTo improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.Schedule: Full TimeAbout Us – Information Technology (IT)Flexible schedulingOn the job trainingGain exposure to new and advanced technology in the healthcare settingWhat You’ll DoReporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.ResponsibilitiesTravel between Freeman Health, Ozark Center, and affiliate locations for support, training, and implementation.Provide break/fix support for desktops, laptops, mobile devices, printers, and endpoint hardware.Install, implement, educate, and support Windows OS, macOS, iOS, Android, and other endpoint operating systems.Support enterprise and clinical applications, and Office 365.Coordinate with third-party vendors for escalations and hardware replacements.Manage endpoint lifecycle, including replacements, upgrades, and implementations.Configure, deploy, and manage printers and faxing technologies.Support and maintain Audio/Visual tools, collaboration tools, and VoIP hardware.Implement and support clinician technology in clinical settings.Configure and support basic wireless and network settings.Provide onsite and remote technical assistance to end users.Develop standard configurations and documentation.Coordinate hardware warranties with vendors.Provide IT support for events, meetings, and disaster recovery.Support Active Directory, DNS, Group Policy, and PowerShell scripting.Document issues and resolutions in the ITSM platform.Track and document assets and configuration items.Provide on-call support as needed.Perform other duties as assigned.RequirementsAssociates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below)2 years of relevant work experienceComptia A+, or other preferred certifications listed with in the first 120 days of hire (5 years of experience in similar role will be considered in leu of A+)Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devicesDemonstrated success translating business needs into operational requirementsPreferred Requirements:Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications3+ Year of relevant experience in a Healthcare settingFreeman Perks and ProgramsFor eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!Health, vision, dental insuranceRetirement with employer matchWellness program with discounts to Health Insurance or Cash Bonus with ParticipationMilestone payments with longevity of employmentPaid Time Off (PTO) or Flex time off (FTO)Extended Sick payLearning Center designated only for Freeman Family membersPayroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Expected salary:

Location: USA

Job date: Wed, 21 May 2025 03:44:36 GMT

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