Join Us AS DESKTOP/LAPTOP/MAC OPERATING SYSTEM-DESKTOP SUPPORT
Company: Zensar
Job description: Job Description:Job Tittle: : Desktop Support AnalystLocation : Redwood City, California-94065Onsite role)Hire Type: 6 monthsFew things to be kept in Mind
- Excellent communication skill
- Ready for immediate joining in 2 weeks – No Remote – This is 100 Percent onsite role
- Exp in Service desk – Incident calls – SNOW ticketing and ZENDESK MUST
- Clear back ground
- Ability to set up AV rooms
- WINDOW 11 MUST
Required Technical and Professional Expertise
- 8 + years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
- and technologies such as AD, DNS, Exchange, and Citrix.
- 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
- Basic experience in troubleshooting and working with Apple devices is an added advantage.
- Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
- Understanding of Windows 11-MUST new features, feature updates, and industry best practice processes.
- Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
- Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
- Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
- Active technical certifications would be an asset.
- ITIL-Foundation and Agile experience must
Physical Requirements for EUC Endpoint role :
- The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes.
- The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.
Preferred Technical and Professional Expertise
- Exceptional verbal and communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to type 35-40 words per minute to capture important details on a call for documentation
Expected salary:
Location: USA
Job date: Wed, 14 May 2025 05:36:08 GMT
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