Desktop Support Analyst NEW YORK USA

Join Us AS Desktop Support Analyst NEW YORK USA

Company: Kovan Technology Solutions

Job description: Role: Desktop Support AnalystLocation: Manhattan,NYDuration: Long termDay One OnsiteRoles and Responsibilities for Support Analyst position.The Support Analyst will provide support to End Users on a variety of computing issues.Job Responsibilities and FunctionsDiagnose, resolve, and follow-up on issues relating to various user computing issuesProvide technical support by phone, remote access, deskside, or site visits as requiredNew hire device setup/ImagingExperience utilizing ticketing systemsEnsure tickets are accurately documented and resolved in accordanceDevice inventory managementPosition may require working extended hours or occasional night/weekend as requiredExcellent communication skills both verbal and writtenAbility to multi-task in a fast-paced environmentOffice 365 Productivity ToolsVPN troubleshooting/connectivityMobile Device SupportFollow client Compliance standards Preferred Qualifications1+ year(s) relevant technical field experienceWindows 10 support experiencePrior Help Desk experiencePrior ticketing system experience, such as ServiceNowAbility to write clear, concise documentationAbility to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for SuccessStrong written and verbal communication skills

Expected salary:

Location: Manhattan, NY

Job date: Wed, 07 May 2025 22:21:19 GMT

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