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Google Retailer Supervisor

Job title: Google Retailer Supervisor

Firm: Mosaic

Job description: Mosaic is the main North American built-in advertising and marketing and gross sales company, specializing gross sales, coaching, experiential, and digital & digital options. At Mosaic, we’re by no means happy with the established order and are in fixed seek for new concepts and new methods to assist our purchasers construct their manufacturers amidst the evolving dynamic of empowered shoppers, leveraging new applied sciences and approaches. Collectively as a group we ship for these outcomes to our purchasers daily. Mosaic will not be about standing out from the group – we lead it!

The Retailer Supervisor might be anticipated to create an impressive gross sales and a “consumer first” service atmosphere within the worlds first Google retail shops. The Retailer Supervisor might be liable for total worker administration on the retail retailer to incorporate hiring, growth, self-discipline and scheduling of staff to make sure a rare buyer expertise, price effectivity, and high quality retailer operations. Preserve inventories at satisfactory ranges, promote gross sales, and preserve the looks of the shop. Full accounting and paperwork related to money receipts and costs and conducts bodily inventories.

Important Capabilities of this Place

  • Construct and encourage ‘Radically Helpful’ buyer targeted groups.
  • Develop and talk clear methods that ship enterprise outcomes, operational excellence, and model visible requirements.
  • Create an inclusive, collaborative and interesting atmosphere.
  • Lead and handle retailer group that focuses on selling buyer loyalty & measurable outcomes.
  • Handle group to ship occasion content material that grows buyer information & engagement.
  • Collaborate and supply suggestions to enhance product efficiency & buyer expertise.
  • Hunt down and reply to buyer issues, escalations, and make the most of suggestions to enhance total expertise.

Buyer Expertise and Gross sales

  • Absolutely accountable for execution of operations initiatives.
  • Absolutely accountable for execution of gross sales, service and buyer expertise initiatives in retailer.
  • Accountable for ensuring the patron expertise is fulfilling for all company and that the patron expertise represents the model.

Supervise Retailer Personnel to

  • Meet and exceed assigned targets for: buyer expertise and status, gross sales and repair, income and productiveness
  • Persistently reveal wonderful management and training expertise
  • Construct a various and excessive perfomring group
  • Create a piece atmosphere the place motivated individuals can excel
  • Oversee retailer flooring expertise
  • Assist group and help with buyer transactions
  • Coach and counsel personnel on shopper experiences, acknowledge constructive efficiency in opposition to key gross sales and status metrics and maintain individuals accountable for poor efficiency
  • Deploy ongoing training ways to take care of expertise integrity
  • Facilitate weekly personnel coaching/instructional periods
  • Resolve or escalate appropriately any service points
  • Guarantee staff all the time symbolize/ embody the model

Worker Administration and Improvement

  • Interview, rent and make vital self-discipline choices, together with terminations, for retailer personnel
  • Encourage and have interaction staff by motivating group to succeed by way of incentives, group actions, and tradition constructing
  • Develop staff for development and promotion by delegating applicable duties and inspecting completion
  • Enhance worker engagement by way of applicable behaviors and actions
  • Observe and coach staff to offer suggestions round gross sales method effectiveness and offering wonderful customer support
  • Guarantee personnel adhere to the Code of Enterprise Conduct and conduct investigations with HR as wanted
  • Resolve shortly any retailer degree fraud points communicated by safety, might contain working with safety or finance groups
  • Guarantee Truthful Labor Requirements Act (FLSA) compliance
  • Be certain that the group has enjoyable!

Product Launches

  • Accomplice with shopper Expertise Supervisor(s), shopper cross-functional groups, Regional Supervisor, and different applicable events to efficiently launch new merchandise, providers or processes
  • Actively examine post-launch and drive improved outcomes with finest practices
  • Examine that staff are correctly skilled on new merchandise and promotions to promote with confidence
  • Doc and report issues with sellers’ information and/or habits and supply further teaching and/or self-discipline as applicable
  • Coordinate with safety, services and retailer administration to make sure clean product launch day execution together with: Retailer Operations and Staffing/Scheduling
  • Accountable for all exercise in retailer always
  • On the gross sales flooring nearly all of the time to teach and develop personnel
  • Accomplice with Regional Supervisor to evaluate staffing forecast plan
  • Make use of scheduling device to correctly workers and meet enterprise wants, coaching and particular occasions corresponding to product launches.


  • Accountable for adhering to the merchandising requirements
  • Instill a way of delight and possession in retailer look – the place all staff perceive their retailer is the face of the model to each buyer.


  • Drive operational compliance of again workplace processes, procedures and insurance policies
  • Guarantee well timed completion of required coaching to empower personnel to succeed
  • Implement, execute and examine current and new retail packages, instruments and coaching
  • Execute month-to-month price evaluations of additional time, reductions, returns and credit
  • Accountable for making certain the coaching for retailer staff to make sure they’ve the suitable degree of system/device entry for his or her roles and duties.


  • Report fraudulent exercise to safety
  • On name for retailer emergencies
  • Repeatedly show excessive integrity
  • Develop strategic perspective and champion change
  • Encourage others to excessive efficiency by way of collaboration and teamwork
  • Make the most of skilled experience to unravel issues and analyze points
  • Seize initiative and try for outcomes
  • Different duties as assigned


  • 6-8 years of prior Retail Administration in excessive contact buyer dealing with environments
  • 6+ years of prior administration expertise
  • Earlier normal retail merchandising/administration expertise
  • Confirmed success in the same position
  • Confirmed capacity to handle massive dynamic groups
  • Expertise conducting worker teaching, counseling and efficiency, constructive reinforcement.
  • Efficient communication, management and analytic expertise
  • Robust organizational expertise with consideration to element venture administration expertise, and prioritization of duties
  • Possess robust written and verbal communication, and dealing information of G-Suite
  • Have a powerful working information of human sources insurance policies and normal working procedures
  • Common consciousness of shopper electronics trade
  • Capacity to steer a group in a fashion that can construct group morale and attain aims
  • Create a protected atmosphere for company and staff
  • Self-motivated with robust organizational expertise and the power to schedule duties and other people so as to meet program targets
  • Glorious gross sales expertise and demonstrated capacity to fulfill or exceed efficiency requirements
  • Capacity to inspire and lead direct reviews
  • Capacity to work versatile hours, together with evenings, weekends and holidays
  • Work with staff to raise expertise and efficiency, offering teaching on alternatives for enchancment
  • Preserve information of all merchandise – full and help staff with required coaching on present and upcoming merchandise.

Together with aggressive pay, we provide a complete advantages program. Advantages are topic to alter and could also be topic to particular elections, plan, or program phrases. This position could also be eligible for the next:

  • Medical, Dental, Imaginative and prescient, and Telehealth
  • Primary Life Insurance coverage and AD&D
  • Voluntary Life Insurance coverage
  • Brief Time period and Lengthy Time period Incapacity
  • Versatile Spending Account
  • Well being Reimbursement Account
  • 401(okay) match
  • Authorized Insurance coverage
  • Pet Insurance coverage
  • Worker Help Program
  • Worker Low cost Program
  • Tuition Help Plan
  • Paid Time Off and Firm Paid Holidays

This place requires candidates to be totally vaccinated in opposition to COVID-19 previous to the beginning date of the place, as outlined by native and state governing our bodies or the Facilities for Illness Management and Prevention (CDC). Candidates who can’t be vaccinated for medical or spiritual causes can request an lodging by finishing the “Accommodation Request Form” (out there from Human Assets).

Mosaic North America is an Equal Alternative Employer

Acosta/Mosaic is dedicated to doing every part we are able to to take care of a protected and wholesome office for our buyer and retailer dealing with associates throughout this Covid-19 Pandemic. We’re offering all associates with security protocol coaching, private protecting tools and routine updates on steerage from the CDC to our group to allow them to keep knowledgeable and protected. We require associates to take part in on-site temperature checks and full pre-visit retailer surveys, the place required.

Comply with us on the next:




DISCLAIMER: The above statements are supposed to explain the overall nature and degree of labor being carried out by individuals assigned to this classification. They don’t seem to be supposed to be construed as an exhaustive record of all duties, duties, and expertise required of personnel so labeled. Mosaic reserves the fitting to switch all or a part of any job descriptions at its discretion so as to meet and or exceed the wants of the enterprise.

To Apply: please ship resumes to:

By submitting your utility, you agree with and settle for the Acosta Privateness Assertion and Phrases of Circumstances.




Anticipated wage:

Location: Brooklyn, NY

Job date: Thu, 09 Feb 2023 08:35:02 GMT

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