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On-line Software program Assist Specialist

Job title: On-line Software program Assist Specialist

Firm: eTrigue

Job description: Job description

We’re in search of a pointy, tech savvy, service oriented “Support Services Specialist” to work onsite in our Silicon Valley web site at eTrigue.

The certified candidate may have demonstrated previous excellence in customer support, is snug in a educating and coaching position, and may have expertise with, or be succesful to know in a short time, lead technology, electronic mail ideas, monitoring, mild html, search engine advertising and marketing and search engine optimisation, and might create, coordinate, and execute ongoing lead technology and on-line applications. This can be a nice alternative for a current School Graduate, or individual with some work expertise in a fast-paced atmosphere. You’re employed as a part of a group, reporting to the Supervisor, Buyer Success. eTrigue is a personal, worthwhile firm, and has been serving prospects worldwide together with start-ups ramping first income to Fortune 500 firms. We work in a extremely scorching market: Advertising Automation – with firms like, Marketo, Eloqua already going public.

Assist Companies tasks:

  • Present excellent customer support to future and current purchasers and companions
  • Coordinate the setup and deployment of recent consumer accounts
  • Conduct preliminary and ongoing coaching and help to purchasers and companions
  • Present first stage troubleshooting and help companies for purchasers
  • Show an intensive data of the eTrigue Platform and normal practices
  • Help with listing improvement and listing administration
  • Assume an lively position in growing and enhancing product options
  • Clearly and successfully talk standing of points with purchasers and administration, in writing and verbally
  • Contribute to a constructive and cohesive group


  • Technically inclined, digitally savvy
  • Excellent individuals/customer support/cellphone abilities
  • Wonderful written and verbal communication abilities
  • A logic-minded strategy to downside fixing
  • Familiarity with WebEx or different on-line collaboration
  • Thrive in a fast-paced, continually altering atmosphere
  • Wonderful consideration to element; extremely organized
  • Robust MS Excel, Phrase, PPT a should; mild html a bonus


  • Work towards, or accomplished school diploma – ideally B.A. or B.S. diploma in advertising and marketing, enterprise, pc science, internet improvement, or associated space
  • 1+ years in customer support or associated position
  • Element oriented
  • Skill to work beneath stress
  • Work independently and as a part of a number of groups
  • Develop options, take route from purchasers and inner workers
  • Skill to focus and keep stage head in busy atmosphere
  • Bold, energetic, optimistic and humorousness

This can be a full-time place and comes with wage, advantages, healthcare, 401K, Revenue Sharing Plan and PTO. Offsite, momentary and repair organizations aren’t being thought of for this place. Please apply on-line for consideration with this job posting, or at

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Anticipated wage:

Location: San Jose, CA

Job date: Tue, 17 Jan 2023 04:09:33 GMT

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